Contents of This Page
Contact Us 4 questions
Send your email to [email protected]. Include your username, details of the issue you are facing and any relevant screenshots so our team can assist you faster. The fachai88 support team reads and replies to emails at all times, including on public holidays and weekends.
Prepare the following information to make the support process smoother: your username or account ID, the payment method used (for example Touch 'n Go eWallet or DuitNow), the transaction reference number if applicable, and a brief description of the issue you experienced. This information helps fachai88 agents resolve your case faster.
Tip: Take a screenshot of the error or transaction status before contacting support — it speeds up the review process.
fachai88 support operates fully in Malay and English. You can contact us in either language — our agents will reply in the same language you use. This ensures Malaysian players get help in their preferred language without any communication barriers.
Yes — fachai88 live chat operates non-stop, 24 hours a day and 7 days a week, including on Hari Raya, Malaysian public holidays and weekends. The live chat icon is available on every page of the platform. This means whether you have a late-night deposit issue or a sports betting question in the morning, help is always there.
Bonus & Promotions 5 questions
The fachai88 welcome bonus is claimed automatically during your first deposit. Make a minimum deposit of RM20 and select the bonus option during the deposit process. You will receive a 100% match up to a maximum of RM888. For example, a deposit of RM100 gives you a RM100 bonus, bringing your balance to RM200 to play with.
The wagering requirement at fachai88 is 20x the bonus amount received — not the deposit amount. This means if you receive a RM100 bonus, you need to wager RM2,000 (RM100 × 20) before the bonus winnings can be withdrawn. For a RM1,800 deposit with a maximum bonus of RM888, the wagering to be completed is RM17,760. Your own deposit balance is not affected and can be withdrawn at any time.
Once a bonus is activated on your account, it is tied to the wagering requirements. If you do not wish to continue with the bonus, contact the fachai88 support team via live chat or email. Our agents will inform you of the available options based on your account's current status. This is easier to resolve before you start wagering with the bonus funds.
No. The fachai88 welcome bonus is given once only to each registered player, based on their first deposit. Accounts found to have been created to claim the bonus more than once — including using different information for separate accounts from the same device or IP — are in breach of the Terms & Conditions and may result in account suspension.
The fachai88 bonus has an expiry period. If the wagering requirements are not completed within the set period, the bonus and any winnings derived from it may be automatically removed. The exact validity period for each promotion is stated in that promotion's Terms & Conditions. It is recommended to check the promotion details before claiming any bonus.
Note: Your original deposit is not affected by bonus expiry — only the bonus amount and winnings from bonus funds will be removed.
Security & Privacy 5 questions
Two-step verification (2FA) can be enabled through the security settings in your account after logging in. Once enabled, every login attempt will require an additional verification code sent to your registered phone number or email. fachai88 strongly encourages all players to use this feature as an extra layer of protection for their account.
An OTP code is the sole key that verifies your identity at that moment — it is valid for only a few minutes. fachai88 will never ask for your OTP code, whether via live chat, phone or email. Anyone requesting your OTP code for any reason is a scam. Share your OTP code and your account risks being taken over immediately.
Yes. fachai88 uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and the platform's servers. Personal information — including your name, identification card number, bank account and transaction records — is stored securely and is not shared with third parties without your consent, except where required by law.
Check the URL carefully — the official fachai88 address is fachai88.run. Fake sites often use very similar names such as "fachai88.net" or "fachai-88.com". Make sure there is an SSL padlock icon in your browser's address bar. Do not click fachai88 links sent via SMS or Telegram from unknown numbers. If in doubt, type the URL directly into your browser.
Change your password immediately through the account settings page. After that, contact fachai88 support via live chat and inform them of the situation — our agents can review your account activity logs and take appropriate action, including temporarily freezing the account if necessary. Do not wait — acting quickly limits the damage that may occur.
⚠️ Important: Use a different password for your fachai88 account compared to your email or other accounts.
How to Withdraw 5 questions
Withdrawals at fachai88 are typically processed within 10 to 45 minutes. This applies to all withdrawal methods including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency. The actual time depends on system conditions at that point, but in most cases withdrawals are completed well before the 45-minute mark.
Yes, withdrawals at fachai88 can be made on any day of the week including Saturday, Sunday and public holidays. Our processing team is on duty at all times. However, please note that some local banks may have different internal processing times for FPX transfers on weekends — this is outside fachai88's control.
Withdrawals that exceed 45 minutes may require additional review from the fachai88 security team, especially for larger amounts or new payment methods that have not been used before. If your withdrawal has taken more than an hour without completing, contact support via live chat and provide the transaction reference number — we will check and resolve it promptly.
Generally, fachai88 encourages withdrawals to the same payment method used for the deposit — this is standard industry practice for security and anti-money laundering purposes. For example, if you deposited using DuitNow, withdrawing to the same DuitNow account is the preferred option. If you need an exception, contact support for further guidance.
Winnings from bonus funds can only be withdrawn once the wagering requirements have been fully met. The fachai88 wagering requirement is 20x the bonus amount — for example, a RM888 bonus requires RM17,760 in wagers before winnings can be withdrawn. The minimum withdrawal is RM50. Once the requirements are met, your winnings are ready to be withdrawn as usual.